Decades ago, finding someone reputable meant looking in the yellow pages, on a billboard, or even tv and radio commercials. Once you contacted them, there weren’t many ways to find out if the roofer had a good reputation or not. Typically the best you could do was contact the Better Business Bureau to see if they were even listed and what their score was and contact a list of references provided by the company . Most of the time, the references were all you had as the BBB doesn’t list everyone, especially back then. How many bad references were in this list? Much (if not all) of the time, zero. All great reviews, shocker, since they came from the contractor. Aside from the BBB, there really wasn’t many third-party companies that provided honest, unbiased, testimonials from previous customers. It was pretty much “shoot and miss” for most consumers and with companies in control over what the consumer saw, you really couldn’t get a complete picture before you hired them.
Today, the playing field has been leveled in favor of consumers with the increasing use of the internet. To compete in today’s business, companies must list themselves on websites such as Angie’s List, Kudzu, and other third-party directories. Not only do companies get great exposure from these sites, consumers gain access to actual customer reviews outside the direct control of the contractor. By allowing all reviews to be posted to the websites, the consumer can gain much greater insights into how these contractors perform without doing a lot of leg work or spending too much time tracking down previous customers.
Researching a company and finding out what their customers really think about them is crucial when choosing a roofing contractor. When looking for a roofing contractor visit these sites, review the good and the bad, ask yourself “How does the company react to less than stellar reviews”, no roofing contractor is perfect, when mistakes are made, how does the company handle it? Do they refute the charge and do nothing about it or do they address the problem and rectify it in a professional manner to the customers satisfaction?
Check out these websites to learn who you are really hiring.
These are a few great examples of these third-party websites with a variety of reviews on Atlanta Roofing Specialists. Use these site whenever you are “doing your homework” on not just roofing contractors but other businesses as well, choosing a business based upon what you find can save you hours of heartache and potentially thousands of dollars. Before you hire anyone, check them out thoroughly, you’ll be glad you did.