Last year the BBB recorded over 10,000 Roofing Contractor complaints. Most of these could have been avoided had the consumer known what to look out for. At Atlanta Roofing Specialists, we feel our best customer is an educated customer. Before you hire your next roofing contractor, do your homework, follow our suggestions below and feel confident that you know exactly who you are hiring.
1. Make sure your roofer is local
- Call the Better Business Bureau of Atlanta (404) 766-0875
- Check Kudzu.com or Angie’s list (www.angieslist.com)
- Look in the Real Yellow pages.
- Check the Roofer and Sheet metal Contractors Association of GA (404) 766-1631.
- Check their vehicle tag for an out of state license plate!
2. Know your roofer
- Use a company that specializes in roofing not a construction company.
- If the owner of a construction company has never personally installed a roof, how does he know if the installer is doing it properly?
- Make sure the company you use is qualified to do the job.
- Make sure they have both general liability and worker’s comp. Ask for a certificate!
- The insurance certificate should have the correct billing address, make sure it’s local.
3. NO NAIL GUNS!!!
- Nail guns are good for framing (with wood) but not for a fiberglass shingle!
- Nail guns shoot nails through the shingles or not in deep enough leaving nails sticking up.This is the biggest reason for roof failure today!
- Hand nailing is the only way to assure consistent quality.
4. No "toe-boards"!
- Toe-boards” are boards that are nailed through the shingles on steep roofs so installers can work without sliding off.
- When removed they leave holes in your new roof!
- The correct way is to use toe-board brackets (fastened under the shingles) or ropes and harnesses.
5. Use a company that has a REAL warranty
- How can you trust a company that offers a five or ten year warranty but has only been in business for a year or two?
- What about these “storm chasers” from out of state? Will they be here if you have a problem later? The answer is NO! When the next storm hits somewhere else they will be there!
6. Always get a second opinion
- It is inappropriate and even unethical for your insurance company/adjuster to try to influence your decision on who to use to repair your storm damage.
- Just because a contractor shows up with your adjuster or even for the insurance company, does not mean you have to use that contractor. You have the right to use whomever you feel comfortable with to work on your home. Don’t sign anything!
- Always get more than one estimate. This could save you and/or your insurance company thousands of dollars. It is very common for “storm chasers” to overcharge (up to 25-30 percent). That’s why they want to deal directly with your insurance company, so you won’t even know!
If you have any questions please feel free to call us any time. @ 770-419-2222